Return & Refund Policy
Thank you for shopping with Tapmora. We aim to provide high-quality E-Ink smart devices and a reliable customer experience. If you are not satisfied with your purchase, please review the following return and refund policy.
1. Return Eligibility
To be eligible for a return, your item must meet all of the following conditions:
- The return request must be submitted within 7 days of delivery
- The item must be unused, undamaged, and in original condition
- All original packaging, accessories, and components must be included
- Proof of purchase (order number or receipt) is required
Items that do not meet these conditions may be rejected or subject to a partial refund.
2. Non-Returnable Items
The following items are not eligible for return unless they are defective:
- Products that have been used, damaged, or improperly handled
- Items that have been modified, disassembled, or altered
- Digital content, activated software, or App-related services (if applicable)
- Clearance or final sale items (if clearly marked)
3. Return Process
To initiate a return:
- Contact our support team at support@tapmora.net
- Provide your order number and reason for return
- Wait for return approval and instructions
- Ship the product back to the provided return address
Unauthorized returns may not be accepted.
4. Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing time is typically 7–10 business days
Partial refunds may apply if:
- The product is missing parts or accessories
- The item is not in original condition
- The return is initiated outside the eligible return period
5. Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
- We recommend using a trackable shipping service
6. Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately with:
- Order number
- Photos or videos showing the issue
- A description of the problem
After verification, we will offer a replacement or refund.
7. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, please contact us.
8. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card provider (processing delays may occur)
- Contact your bank
If the refund still has not been received, please contact us at support@tapmora.net.
9. Order Cancellation
Orders can only be canceled before shipment. Once an order has been shipped, it must be processed as a return.
10. International Returns
For international orders, customers are responsible for:
- Return shipping costs
- Customs duties and import taxes (if applicable)
unless the product is confirmed defective.
11. Contact Information
If you have any questions about this policy, please contact us:
Company Name: Tapmora
Email: support@tapmora.net